How to Lower Your Site’s Bounce Rate

On the Internet, a high bounce rate is the kiss of death — and a sure sign that your website and marketing strategy need a major overhaul. In order to better understand and analyze the success of your marketing campaigns, there are a plethora of web analytics tools to measure everything from time spent on […]

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The Customer Service Happiness Manifesto

Customer Service Priority Levels Customer service exists, for the most part, to help customers when things fail. On that basis, the best customer service in the world would be no customer service at all. If I never needed customer support again, then that would quite simply